khelo game Terms and Conditions

1. Introduction and Applicability

These terms and conditions ("Terms") apply to the khelo game platform and all services operated under it. By visiting the website, creating an account, making a deposit, or taking part in any gaming activity, you are considered to have accepted all sections of these Terms.

These Terms have been prepared in Bengali for users in Bangladesh. If any section is unclear in its interpretation, the decision of khelo game's management will be considered final. If you have any questions after reading these Terms, please contact our support team.

khelo game operates an online gaming and betting platform for users in Bangladesh. The platform includes slots, live casino, sports betting, and other gaming categories. To learn more about us, please read our About Us page.

2. Account Registration

Creating an active account on khelo game is required. All information provided at the time of registration must be completely truthful, accurate, and up to date. khelo game reserves the right to cancel any account at any time if false information is found to have been provided.

2.1 Single Account Policy

Each person may operate only one account. If multiple accounts are created by the same person or from the same IP address, all associated accounts may be cancelled and balances forfeited.

2.2 Registration Information

The following information must be filled in accurately at the time of registration:

• Full name (as per National ID card)
• A valid mobile number linked to your payment method
• Date of birth (verifiable)
• A valid email address (if applicable)

If any information changes, update it from your account settings or inform the support team via live chat.

3. Age Verification and Identity

All gaming and betting activities on khelo game are for persons aged 21 years or older only. You may be asked to submit documents for age and identity verification at the time of registration or at any stage afterwards.

3.1 Accepted Identity Documents

Any one of the following documents is accepted for identity verification:

• National ID Card (NID)
• Valid passport
• Birth registration certificate (where applicable)

3.2 Identity Verification Requirements

If identity verification documents are not submitted within the specified time, withdrawal access may be temporarily suspended. Once verification is complete, the relevant access will be restored.

4. Account Security

Keeping your account secure is your own responsibility. Do not share your login details, password, or OTP with any third party. khelo game will never ask for your password or OTP over the phone or by message.

4.1 Password Protection

Use a strong password and change it regularly. Do not reuse a password here that you use elsewhere. If you suspect unauthorised access to your account, contact us immediately via live chat.

4.2 Third-Party Access

Allowing anyone else to use your account is strictly prohibited. If evidence is found that an account is being used by someone else, that account may be permanently closed and the balance may be forfeited.

5. Deposits and Payments

bKash, Nagad, Rocket, and bank transfer can be used to make deposits on khelo game. The minimum deposit amount is ৳100.

5.1 Payment Verification

The mobile banking number or bank account used at the time of deposit must be registered in your own name. Use of third-party payment methods is not accepted, and any such transaction found will be cancelled.

5.2 Deposit Processing

A successfully completed deposit is generally added to the account quickly. If there is a delay for any reason, contact us via live chat with a screenshot of the payment. If your balance does not appear after a deposit, inform the support team first rather than making a second deposit on your own.

5.3 Currency

All transactions on khelo game are carried out in Bangladeshi Taka (৳). Transactions in cryptocurrency or foreign currency are not accepted.

6. Withdrawals and Process

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. bKash, Nagad, Rocket, and bank transfer can be used for withdrawals.

6.1 Withdrawal Conditions

The following conditions must be met before making a withdrawal:

• Account verification has been fully completed
• Wagering on any active bonus has been completed (where applicable)
• The withdrawal method is consistent with the deposit method
• The account has a sufficient balance

6.2 Withdrawal Delays

In special circumstances or for large withdrawal amounts, additional verification may be required and processing may take longer than usual. In such cases, the support team will inform you.

7. Bonuses and Promotions

khelo game offers various bonuses and promotions, including a welcome bonus, weekly offers, and special occasion rewards. Each bonus has its own wagering conditions.

7.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000 and the wagering target ৳1,000 × 15 = ৳15,000.

7.2 General Bonus Rules

• Each promotion can be claimed only once (unless stated otherwise)
• Multiple bonuses cannot be active at the same time
• Winnings earned from a bonus cannot be withdrawn until the wagering requirement is met
• If evidence of bonus abuse is found, the bonus and related winnings will be cancelled
• Bonuses are always used after the main balance

7.3 Promotion Changes

khelo game reserves the right to change the terms of any promotion or cancel it. If a promotion is discontinued, any bonus already active will not be affected.

8. Betting Rules

The acceptance of all bets on khelo game is at the platform's discretion. Minimum and maximum bet amounts may vary by game or market and will be shown in the respective game's interface.

8.1 Bet Settlement

For sports betting, bets will be settled after the result of the event has been confirmed. If an event is cancelled or incomplete, bets will be settled according to the applicable rules.

8.2 Technical Issues

If a game is interrupted during play due to a technical fault or server outage, khelo game reserves the right to determine the outcome of that round or bet. The right to void incorrect results or abnormal jackpot payouts displayed due to software errors also applies.

9. Prohibited Activities

The following activities are strictly prohibited on khelo game. Breaching these rules may result in the account being immediately closed and all funds being forfeited.

• Creating or operating multiple accounts
• Coordinated betting for the purpose of bonus abuse
• Money laundering or conducting illegal financial activities
• Exploiting faulty game software
• Placing bets using prior knowledge of a predetermined outcome (use of match-fixing information)
• Playing games using automated bots or software
• Assisting another member in operating their account
• Concealing identity by providing false information

10. Account Suspension and Closure

khelo game reserves the right to temporarily suspend or permanently close any account at any time and for any reason without prior notice, particularly if evidence of a breach of the terms is found.

10.1 Self-Exclusion

If a member wishes to close their own account, they can make a request via live chat or email. As part of the responsible gaming policy, members can also use the self-exclusion option to exclude themselves for a set period.

10.2 Inactive Accounts

Accounts that have been inactive for a long period may be subject to action in accordance with the applicable policy. To reactivate an inactive account, contact the support team.

11. Privacy and Data Protection

How your personal information is collected, stored, and used is described in detail in our Privacy Policy. By using the platform, you also consent to that policy.

khelo game uses SSL encryption to keep your information secure. Your personal and financial information is not sold to third parties. However, necessary information may be shared where required by law or for the purpose of preventing fraud.

12. Responsible Gaming

khelo game believes that gaming is a form of entertainment that should be enjoyed consciously and within limits. We encourage members to play in a healthy and controlled manner.

If anyone feels that gaming is having a negative effect on their daily life or financial situation, please make use of the guidance and support available on our Responsible Gaming page.

Our support team is available 24/7 to help you set deposit limits, temporarily suspend your account, or use self-exclusion. Please remember — this platform is for ages 21 and above only.

13. Changes to Terms

khelo game reserves the right to change these Terms in part or in full at any time. For significant changes, members may be notified at login or by email.

Continuing to use the platform after updated Terms have been published means you have accepted the new Terms. It is therefore recommended that you check this page regularly. The date of the most recent update will be noted at the top of this page.

14. Contact and Support

If you have any questions or comments about these Terms, please contact our 24/7 support team. We provide support in both Bengali and English.

14.1 Contact Methods

• Live chat: available at all times at the bottom right of the website
• Email: [email protected]

14.2 Complaints Process

If any member feels that their complaint has not been resolved properly, they can file a formal complaint by sending the details via email. For answers to more general questions, please also visit our Frequently Asked Questions (FAQ) section.