khelo game's Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to the khelo game platform. The purpose of this Policy is to inform our users about what types of data we collect, why we collect it, and how that data is used and kept secure.

By creating an account on khelo game, using our platform, or accessing any of our services, you confirm that you have read and agree to the terms of this Policy. For more details about our terms of service, please visit our Terms and Conditions page.

2. Data Collection

khelo game collects user data in several ways. The types of data collected are described below:

2.1 Registration and Account Information

When you create an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• User-chosen username and password
• Address details

2.2 Financial Transaction Information

For deposits, withdrawals, and other transactions, we record details of the relevant payment method. This includes the last four digits of your bKash, Nagad, or Rocket account, the transaction amount, and date. Full payment details are not stored on our servers.

2.3 Usage and Technical Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser and operating system information
• List of pages visited and time spent on each
• Login and logout times and dates
• Betting and gaming activity records

3. Purpose of Data Use

The collected data is used for the following purposes:

• Account Management: Verifying user identity and creating and maintaining accounts.
• Service Delivery: Running gaming, betting, deposit, and withdrawal services without interruption.
• Security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
• Customer Support: Providing assistance via live chat and email and resolving complaints.
• Promotions and Bonuses: Delivering relevant offers to eligible users.
• Service Improvement: Analysing user experience to make the platform more effective.
• Legal Compliance: Retaining and disclosing data in accordance with applicable laws and regulations.

We also analyse your usage data to support responsible gaming. For more details, please read our Responsible Gaming page.

4. Cookies and Tracking Technologies

khelo game uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on our site.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — the platform cannot function properly without them.
• Functional Cookies: Used to remember your preferences such as language selection and other settings.
• Analytical Cookies: Used to collect page visit statistics, which help in improving the platform.

4.2 Cookie Control

You can accept or reject cookies from your browser settings. However, disabling essential cookies may mean that some features of the platform become unavailable.

5. Sharing Data with Third Parties

khelo game never sells your personal data. However, data may be shared with third parties in certain circumstances:

5.1 Service Provider Partners

We use selected third-party services for payment processing, identity verification, game supply, and technical support. Only the necessary data is shared with these partners, and they may not use that data for any other purpose.

5.2 Legal Requirements

Data may need to be disclosed due to court orders, formal requests from investigative authorities, or obligations under applicable law. In such cases, no data beyond what is legally required will be disclosed.

5.3 Business Structure Changes

In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new entity. Users will be informed in advance in such cases.

6. Data Retention and Deletion

khelo game retains user data only for as long as necessary. The following factors are considered when determining the retention period:

• All data is retained while the account is active.
• After an account is closed, financial transaction data is retained for a specified period as required by legal obligations.
• Some data may be retained for an extended period for security and fraud prevention purposes.
• Once the applicable period has ended, data is securely deleted or anonymized.

7. Your Rights

As a user of khelo game, you have the following rights regarding your own data:

7.1 Right of Access

You may request at any time to know what data we hold about you. After verification, we are obliged to provide you with that information.

7.2 Right to Rectification

If any incorrect information exists in your account, you may contact us to have it corrected. The relevant data will be updated after identity verification.

7.3 Right to Deletion

If you wish to close your account, you may contact us. However, some data may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Your request will be reviewed and action will be taken as far as possible.

8. Security Measures

khelo game has put in place industry-standard technical and organisational measures to keep your data secure:

• SSL Encryption: All data transfers are encrypted using SSL/TLS protocol.
• Password Protection: Passwords are never stored in plain text — strong hashing algorithms are used.
• Access Control: Only authorised staff can access user data.
• Monitoring: Automated monitoring runs continuously to detect suspicious activity in the system.
• Regular Review: Security measures are reviewed and improved on a regular basis.

However, no data stored on the internet or through digital means can be guaranteed to be completely secure. We make every effort on our part, but users must also take care to keep their account credentials confidential.

9. Protection of Minors

khelo game strictly prohibits registration and use of its services by anyone under the age of 21. We do not knowingly collect any data from minors.

National ID or passport information is used during the account verification process to confirm age. If data from a minor is found to have entered our system, that account will be closed and the data deleted as soon as it is identified.

10. Policy Changes

khelo game reserves the right to change or update this Privacy Policy as needed. In the event of changes:

• Users will be notified of significant changes via their registered email or through a notice on the platform.
• The effective date of the updated policy will be noted in the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy.

If you have any questions about this Policy or would like general information about various aspects of our site, you can visit our Frequently Asked Questions (FAQ) page.

11. Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, please reach out to us through the channels below. Our team provides support in both Bengali and English, 24/7.